Shipping policy
Processing Times
Orders are processed within 1 to 3 business days (Monday to Friday). Every package is dispatched with a tracking number. An express delivery option is also available at checkout.
Order Cut-Off Time
The daily order cut-off is 17:00 London time (GMT+1). Orders placed after this time will be processed on the next business day.
Shipping Rates & Delivery Times
United Kingdom
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5 – 8 business days | Free |
Order Tracking
You can track your order here using your tracking number or order number.
Important Notes
Please be aware that the delivery times listed above are estimates and may vary due to unforeseen circumstances, including customs delays, courier issues, or weather-related disruptions. Business days do not include weekends or public holidays. All products are shipped from our warehouse in Asia.
Customer Service
If you have any questions about your shipment, feel free to reach out to us at info@havenheritage.com.
Contact Information
Store name: Haven Heritage
Company name: Evercrest Group LTD
Registration number: 16854261
Company address: 71–75 Shelton Street, London, WC2H 9BH, United Kingdom
Phone: +44 7460 018961
Email: info@havenheritage.com
Our customer service is available from:
Monday to Friday: 9am - 9pm
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.