Privacy Policy

This Privacy Policy outlines how Haven Heritage (the "Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from havenheritage.com (the "Site") or otherwise communicate with us in relation to the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, site visitor, or any other individual whose information we have gathered in accordance with this Privacy Policy.

Please review this Privacy Policy carefully. By using or accessing any of the Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time, including to reflect updates to our practices or for other operational, legal, or regulatory purposes. We will publish the updated Privacy Policy on the Site, revise the "Last updated" date, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

In order to deliver the Services, we collect and have collected over the past 12 months personal information about you from a range of sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use information we gather about you to communicate with you, provide or enhance the Services, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we refer to "personal information", we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we gather.

Information We Collect Directly from You

Information that you submit directly to us through our Services may include:

• Contact details — your name, address, phone number, and email.
• Order information — your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information — your username, password, security questions, and other details used for account security.
• Customer support information — information you choose to include in messages to us, for example when contacting us through the Services.

Certain features of the Services may require you to provide specific information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect about Your Usage

We may also automatically gather certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser details, information about your network connection, your IP address, and other data regarding your interaction with the Services.

Information We Obtain from Third Parties

We may also receive information about you from third parties, including vendors and service providers who may gather information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfil your orders, and provide the products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we receive from third parties will be handled in accordance with this Privacy Policy. Please also see the section below on Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to deliver the Services and perform our contract with you, including processing payments, fulfilling orders, sending account-related notifications regarding purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, and other features related to your account. We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In such cases, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message, or postal mail, and displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please get in touch with us immediately.

Communicating with You and Service Improvement. We use your personal information to provide customer support and enhance our Services. This is in our legitimate interests in order to be responsive to you, deliver effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific details about the Cookies used in connection with powering our store through Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and enhance our Site and Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimise the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers accept Cookies automatically by default, but you can adjust your browser settings to remove or reject Cookies. Please be aware that removing or blocking Cookies can negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or become unavailable. Additionally, blocking Cookies may not fully prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to send a "do not track" signal, like many websites, our Site is not designed to respond to such signals. To learn more about "do not track" signals, you can visit http://www.allaboutdnt.com/.

How We Share Personal Information

In certain circumstances, we may share your personal information with third parties for contract fulfilment purposes, legitimate interests, and other reasons in accordance with this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
• With business and marketing partners to deliver services and advertise to you. Our business and marketing partners will handle your information in accordance with their own privacy notices.
• When you direct, request, or otherwise consent to our sharing of certain information with third parties, such as to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to operate a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months shared the following categories of personal information and sensitive personal information about users for the purposes described above in "How We Collect and Use Your Personal Information" and "How We Share Personal Information":

Identifiers such as basic contact details and certain order and account information — shared with vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners, and data analytics providers); business and marketing partners; affiliates.

Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information — shared with vendors and third parties who perform services on our behalf; business and marketing partners; affiliates.

Commercial information such as order information, shopping information, and customer support information — shared with vendors and third parties who perform services on our behalf; business and marketing partners; affiliates.

Internet or other similar network activity such as Usage Data — shared with vendors and third parties who perform services on our behalf; business and marketing partners; affiliates.

Geolocation data such as locations determined by an IP address or other technical measures — shared with vendors and third parties who perform services on our behalf; business and marketing partners; affiliates.

We do not use or share sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide on public or semi-public venues, including information shared on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly gather any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details set out below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are completely impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure while in transit. We recommend that you avoid using insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, deliver the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have the right to request access to personal information that we hold about you, including details about the ways in which we use and share your information.

Right to Delete: You may have the right to request that we delete personal information we maintain about you.

Right to Correct: You may have the right to request that we correct inaccurate personal information we hold about you.

Right of Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf. Before accepting such a request from an agent, we will require proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us using the details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information may also be processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of the UK or Europe, we will rely on recognised transfer mechanisms like the UK International Data Transfer Agreement, the UK Addendum to the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us.

Contact Information