Shipping policy

Processing Times

Please allow 1-3 working days (Monday to Friday) for us to process and ship your order. All packages are provided with a tracking number. All orders have an express delivery option which is available at checkout.

Order Cut-off Time

Order cut-off time is 17:00 London time (GMT+1). Orders placed after this time will be processed the next business day.

Transit Times

Please allow the following times for delivery:

United Kingdom
Free Shipping — 5 - 8 Business Days — FREE

Carriers
Royal Mail
UPS
DHL
FedEx

Order Tracking

You can track your order here, adding your tracking number or order number.

Important Notes

Please note, these transit times are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues, or weather-related incidents.

Also, please be aware that business days do not include weekends or public holidays.

All our products are shipped from our warehouse in Asia.

Customer Service

If you need to contact our customer service you can reach out to info@havenheritage.com

Contact information

Email: info@havenheritage.com
Phone: +44 7460 018961

Customer Service hours:

Monday to Friday: 9am - 9pm
Saturday and Sunday: Closed

Store name: Haven Heritage

Warehouse Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China

Company name: Evercrest Group LTD

Company nr: 16854261

Company Address: 71–75 Shelton Street, London, WC2H 9BH, United Kingdom