Refund policy

Refund Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to submit a return request.

To start a return, please reach out to our customer service team at info@havenheritage.com. Include your order number, which you can find in your confirmation email or paper invoice from us.

If your return is approved, we will provide you with our returns address along with instructions on how and where to send your package. Items returned without prior authorisation will not be accepted.

Customers are responsible for all shipping and customs costs for returns due to a change of mind or exchange.

Eligibility for Returns

To qualify for a return, products must be unworn, unwashed, in their original condition, and with all tags and liners still attached. Any signs of use, wear, or damage may result in the return being declined.

Return Shipping

All approved returns must be sent to our central warehouse in Asia.

Customers are responsible for:

• Return shipping costs
• Selecting a shipping carrier that supports customs clearance and provides a tracking code
• Any applicable customs duties, taxes, and handling fees
• Providing accurate customs documentation

Haven Heritage is not liable for return shipments that are delayed, rejected, or lost due to customs issues, unpaid fees, or incorrect shipping methods.

Order Cancellations

Orders can be cancelled within 15 minutes of purchase. Once processing has started, cancellation requests cannot be guaranteed and may be declined depending on the order status. After delivery, you may request a return in accordance with this policy.

Damages and Issues

Please check your order upon arrival and contact us straight away if the item is defective, damaged, or incorrect, so we can assess the issue and resolve it for you.

Exchanges

The quickest way to get the right item is to return the original product and, once the return has been approved, place a new order separately.

Refunds

After we receive your return, we will complete the inspection within 2 to 4 business days and issue a full refund within that timeframe. Once processed, the refund should appear in your account within 3 to 5 business days, depending on your bank, credit card, or payment provider.

Please keep in mind that your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@havenheritage.com.

Contact Information